O.R. Tambo International Airport hosted its annual Feather Awards on Friday, 30 November 2012.
The Feather Awards ceremony is a prestigious event which is hosted to thank all of the Airport’s stakeholders and reward consistent stakeholder service excellence. Through the Awards, O.R. Tambo International also aims to enhance business partnerships with its various service providers.
The selection criterion is two-fold, with the first being subjective, where passengers and customers are interviewed based on their experiences and perceptions. The second perspective is a quantitative review, which is informed by a Quality Management System that Airports Company South Africa (ACSA) implements across all its airports.
The final winner selection process is rigorous and goes through two independent international organisations in Switzerland (ACI) and the UK (TRL), where the research findings are verified, evaluated and analysed.
We are proud to announce the following winners who were recognised at the 2012 Feather Awards:
Best Airline: International Services
Best Airline: Regional Services
Airlink (Pty) Ltd
Best Airline: Domestic Low Cost Services
Best Airline: Domestic Full Services
South African Airways
Top Ground Handling Service provider
Menzies (Pty) Ltd
Top Security Award
Reshebile Aviation and Protection Services (Pty) Ltd
Top Advertising Award
Top Retail Service provider: Departures
Top Retail Service Provider: Arrivals
Top Financial Services: Service Provider
Top F&B Service Provider: Departures
Top F&B Service Provider: Arrivals
Car Hire Service Provider Category A
Avis Rent a Car
Car Hire Service Provider Category B
The Woodford Group
Top Government: Service Provider
The Department of Home Affairs: Immigration
ACSA prides itself in its continuous effort to work closely with all its stakeholders, towards the achievement of service excellence within this world-class Airport.