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5th Security screening point at CTIA's Domestic Departures Terminal
Wednesday, October 22, 2008 | 00:00

5th Security screening point at CTIA's Domestic Departures Terminal

Cape Town International Airport (CTIA) has increased passenger security processing capacity with the addition of a fifth Security Screening Point at the Domestic Departures Terminal to be used during peak periods. The additional security screening point was operationalised with the first flight yesterday morning.

With the consistent early morning passenger peak, particularly Monday morning’s, the Airports Company South Africa (ACSA) team realised that a creative plan needed to be put in place to help ease congestion in the Domestic Departures Terminal building during peak periods. Although easing congestion in the Terminal requires a collaborative approach amongst all agencies operating in the Terminal, the ACSA team realised that putting in place an additional security screening point would help ease congestion immediately.

“Our security screening points are often under significant pressure. The queues are sometimes long, and as we all know – no one wants to wait in a queue,” says Communications Manager for CTIA, Deidre Hendricks. “With the additional screening point, passengers will move through the security process much quicker. And with the upcoming peak summer season, the additional screening point comes at a critical time”.

At a cost of R200 000 and with additional resources being deployed, the additional screening point, will go a long way toward improving the passenger experience at CTIA. “As at yesterday morning, when the security screening point went live, we have already been able to observe faster processing through the security point – something all passengers will welcome”, says Hendricks.

To date there are a number of interventions ACSA has put in place to help improve the passenger’s airport experience – the extended temporary boarding facility is a good example of this as well as the additional boarding gates and bussing gates that have been made available. Due to passenger feedback received through the airport’s sms feedback system, ACSA has also recently placed additional seating in the temporary boarding facility. “With the current construction taking place, we’re well aware that airport users have been inconvenienced. This is why we have gone out of our way to put in place various service initiatives to help improve the airport experience”. Upon completion of the current construction projects, the airport will have a brand new central terminal building, a second multi-storey parkade and an upper and lower roadway (similar to O.R.Tambo airport) which will greatly enhance the current airport experience.

As always, passengers travelling domestically are requested to arrive at the airport 1h30 minutes prior to their flight departure in order to give themselves sufficient time to park, check-in, pass through the security screening point and board their flight. “If airport users give themselves sufficient time plenty of the stress of travelling would be eliminated. In the meantime, the ACSA team continues to implement creative solutions to assist airport users when coming to the airport – we are certain that the additional screening point will help alleviate some of the congestion that occurs during peak time at the security screening points,” continued Hendricks.

“We must say a very big thank you to all of our airport users during the current construction period – they have continued to be patient and in most instances, through our sms feedback system told us that the team is doing a great job!” concluded Hendricks.

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