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Travel Tips

TRAVEL TIPS

As we enter our holiday and events season, Cape Town International Airport will be a lot busier than usual. To improve your experience at our airport and make sure your journey is as smooth as possible, we have compiled a few safety and general tips to assist you.

 

General

Special needs - Passengers with mobility restrictions requiring special access can contact the Landside hotline number on +27 (0) 21 935 3737. Special needs passengers should also contact their respective airline 48 hours in advance.



Safety

Prohibited items - Don’t pack objects with sharp points or sharp edges and prohibited items in your hand luggage. This includes, but is not limited to, items such as toy weapons, knives, pepper spray, mace, razor blades, cork screws or screwdrivers.

Baggage- Keep your hand luggage with you at all times. Do not leave any baggage, handbags or parcels unattended. Don’t carry anything on to an aircraft for someone else. If you are asked to do so, please contact the airport security. Report any unattended baggage or suspicious looking

packages to the nearest airport representative or the police.

Gifts - Don’t wrap gifts. Our security teams may wish to view them properly, and they may ask you to unwrap them.



Luggage

Old Tags - Remove old tags and barcodes from your hand luggage – it will speed up the check-in process.

Hand luggage weight - Check with your airline the acceptable weight for your hand luggage. If you cannot easily lift your hand luggage above your head, it is probably too heavy.

Laptop searches - Laptops should be easily removable from their bags for security screening prior to boarding the aircraft.

Personalise your luggage - Put a key ring, sticker or other identifying mark on your bag so that you can correctly identify your bags.

 

International flights only

Liquids, aerosols and gels (LAGs) - All LAGs need to be packed in a re-sealable transparent plastic bag and the total capacity of this bag cannot exceed one litre. You are only allowed to carry containers that have a maximum capacity of 100ml each. Each passenger can carry only one of these bags and these bags must be presented to security personnel for inspection.

Medication - If you need to take medicines with you on an international flight, try to keep them in their original packaging. You will be asked to present them to security personnel at the screening points. Remember to bring your prescription with you, as this will assist security in identifying the medicines and will prevent delays.

  

Useful numbers to note

If you have any queries, please do not hesitate to contact us. The following are contact details which may be useful to you while at the airport. 

Call Centre – 021 937 1200

Security Control Room – 021 937 1288

South African Police Services – 021 927 2900

Katanga Parking Management – 021 936 3612

Landside Hotline – 021 935 3737

 

You can also email us at customercare.cpt@acsacare.co.za

                                       http://www.facebook.com/capetowninternational and  Twitter @capetownint

 
Please remember to give us feedback from your visit to the Cape Town International Airport on improvements.ctia@airports.co.za