| A. Making your car park booking online |
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Step 1: Log on to www.airports.co.za and follow the links to the Parking and Online Booking pages
Step 2: To get a “Quick Quote” insert your date and time of arrival at the car park and your date and time of departure from the car park into the boxes provided.
Step 3: Click on the “Proceed” button.
Step 4: The system will check parking availability for the dates and times specified by you and, if parking is available, will
Calculate the duration of your expected stay
Display the applicable parking fee for each car park with parking available during your planned visit
Step 5: Check that the dates and times shown in the box above Parking Fee are correct. If any of the information is not correct click on the “Back” button to return to the “Quick Quote” page.
Step 6: If the car park, dates, times and parking fee displayed are correct click on the “Book” button in the box specific to your car park of choice in order to proceed with your booking. Otherwise click on “Back” button to return to the “Quick Quote” page.
Step 7: Complete the “Personal Details” section by inserting the required information into the boxes provided. Note that you can save your personal details for future bookings by clicking on the box on the right hand side. Please ensure that the details you provide are correct.
Step 8: Complete the “Payment Details” section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.
Step 9. Click on the “Terms and Conditions” link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite ‘I have read and accept the Terms and conditions’.
Step 10: The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation while you are still online. You should print and retain a copy of this booking confirmation as it includes details of your booking and your unique booking reference number. This reference number is essential if you later need for any reason to inspect, amend or cancel your booking.
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On completion of the booking process you will
Receive your booking confirmation notice while you are still online
Receive an email confirmation at the email address you provided when making the online booking
These confirmations set out the details of your booking and include your unique booking reference number. |
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In this case the booking has not been completed successfully and the process should be carefully repeated.
If you completed the online process successfully but did not receive an email confirmation, please ensure that your virus checker is not blocking certain emails or classifying the email as spam.
Please make sure to write down your booking reference number. Using this number you can check your booking online anytime before you travel and, in case of a flexible booking, can amend or cancel the booking at anytime up to 24 hours before your planned arrival time at the car park. |
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| You can request that your booking confirmation email is resent by logging into the Manage my booking service. On the display booking page you will find a ‘resend my booking confirmation email’ button at the top of the page, which will resend the latest version of the confirmation email. |
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Email: customercare@airports.co.za or write to:
Parking Management
Private Bag X1, O.R. Tambo International Airport
Kempton Park, Gauteng, South Africa, 1627
Set out the details of your query. Make sure to enclose all the relevant details including:
Your name
Booking reference number
Car park name
Arrival date & time
Departure date & time
Fee charged
Daytime telephone number |
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Online parking charges are calculated at a discount compared to the standard (not pre-booked) charges. If you book >5 days in advance you get a maximum of 50% discount, 4 days in advance 40% and so on. If you book at least 1 day (24 hours) in advance you still get a 10% discount.
Example (Booking 10 days in advance):
Multi-storey Parkade 2 North
Enter car park: 9am Monday
Exit car park: 9am Wednesday
Pre-booked parking charge: R125 (50% * R250 for two days regular parking) |
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This product cannot be amended or cancelled once the booking has been made.
If you need the flexibility to amend or cancel your booking, we recommend you purchase a “flexible” parking option. |
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Please repeat the process from the beginning and ensure that you have followed the procedures set out. The system will prompt you in the case of some errors. The system will advise if pre-booked parking is available on your selected dates.
In the payment details section ensure that you have clicked on the box opposite ‘I have read and accept the Terms & Conditions’ to confirm that you have read, understood and agreed to be bound by the terms and conditions. |
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Pre-booking is currently only available in:
Parkade 2 North
Level -2 (Basement) |
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| No. You cannot reserve a specific parking space. However, by pre-booking parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking. |
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| You may make a booking up to six months in advance of your planned arrival date/time at the car park. |
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| The system will accept pre-bookings up to 24 hours prior to the expected time of arrival at the selected car park. |
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| The minimum pre-booked stay is one day (24 hours). |
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| The maximum pre-booked stay is 12 weeks. |
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| B. Payment for your online booking |
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| VISA, Master Card, Diners Club and American Express |
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| Currently, no booking fees apply. |
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| The details you provide are encrypted to prevent them being read over the internet. This is indicated by the “Verisign” icon on the car parking page. You can click on the icon for more detail. |
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| Yes, all parking charges include VAT. |
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| Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap. |
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The foreign exchange rate charged to your credit card is applied at the time you make your booking online. This exchange rate is set by your credit card company. ACSA receives payment for your online booking only in ZAR.
Should you subsequently amend your booking or otherwise become eligible for a refund for all or part of the pre-booking payment, ACSA will refund the appropriate ZAR amount to your card account. The foreign exchange rate on any such refund will be set by your card company. ACSA does not accept responsibility for the effects, positive or negative, of any fluctuations in foreign exchange rates.
Queries in relation to your payment should be made in writing to:
Parking Management
Private Bag X1, O.R. Tambo International Airport
Kempton Park, Gauteng, South Africa, 1627
or via Email to customercare@airports.co.za
Set out the details of your query. Make sure to enclose all the relevant details including:
Booking reference number
Car park name
Arrival date & time
Departure date & time
Fee charged
Daytime telephone number
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| C. Managing your online booking |
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It is only possible to amend or cancel your booking if you have chosen a “flexible” booking option.
To do so go to the “Manage My Booking” section. You will need the booking reference number from your booking confirmation and the email address you provided during the booking process in order to access this file. You can amend/cancel your booking up to 24 hours in advance of your car park entry date and time. |
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| D. At the car park |
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Please bring the following with you to in order to ensure your online booking is recognised:
Bring the same credit card used to make the booking |
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| Drive to your pre-booked car park. Stop at the entry barrier. Insert the same credit card you used to make your booking into the card slot in the entry terminal. The system will recognize you as pre-booked client and open the boom. |
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| The system will recognise your pre-booking up to six hours in advance of your expected time of arrival and up to six hours following your expected time of arrival. |
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When you arrive at the car park exit barrier the car park system reads your credit card, checks your pre-booking file and calculates the duration of your stay. If you have over-stayed the system establishes whether any additional fee is due. If an additional fee is due, you will be required to pay the fee for the overstay.
Your credit/debit card will be charged the appropriate fee for the additional time based on the drive up tariff applicable on the date of your departure from the car park. |
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| If you insert a different credit card to the one used to make the online booking the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then current drive up fee. Your pre-booked transaction will be treated as a ‘no-show’ and your pre-booking may still be charged to your card account. It is important therefore that you bring the same card used to make the booking. |
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| Your booking reference number is only required if you want to review, amend or cancel your booking online before you travel. It is not required to enter or exit the car park. |
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| If, at the car park entry, you had to use your lost card to gain entry to the car park then on your return to ORTIA and before returning to your car please contact the car park office via the intercom on any of the pay stations by pressing the (help) button. |
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ORTIA is well signposted on all key approach routes. Customers should plan their trips ahead and follow signs for the airport. Close to the airport follow signs for your selected car park.
For detailed car park maps please visit www.airports.co.za |
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At car park entry: Ensure the card is inserted correctly into the slot provided in the entry terminal. Should the card still fail, press the button and take a ticket. On your return to ORTIA and before returning to your car use this ticket to pay for your parking at any pay station. Your pre-booking may still be charged to your card account.
Queries in relation to your payment should be made in writing to:
Parking Management
Private Bag X1, O.R. Tambo International Airport
Kempton Park, Gauteng, South Africa, 1627
or via Email to customercare@airports.co.za
Set out the details of your query. Make sure to enclose all the relevant details including:
Booking reference number
Car park name
Arrival date & time
Departure date & time
Fee charged
Daytime telephone number
At car park exit: Make sure your card is the same card used to make the online booking and that it is inserted correctly into the slot provided. If the card still fails, contact the car park office by pressing the (help) button for assistance. |
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Once your credit card is detected exiting the car park your pre-booking will be treated as being complete.
Should you re-enter the car park this will be treated as the start of a new drive up transaction. Standard car park tariffs will then apply. |
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| E. General |
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| ACSA may extend pre-booking services to our other car parks in the future. For availability please visit www.airports.co.za before you travel. |
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| ORTIA parking tariff information can be found by www.airports.co.za |
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Queries should be made in writing to:
Parking Management
Private Bag X1, O.R. Tambo International Airport
Kempton Park, Gauteng, South Africa, 1627
or via Email to customercare@airports.co.za
Set out the details of your query. Make sure to enclose all the relevant details including:
Booking reference number
Car park name
Arrival date & time
Departure date & time
Fee charged
Daytime telephone number |
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Get the best online price by pre-booking your parking well in advance of your car park entry date. Demand is high for our lowest priced offers and they sell out quickly so the lowest price offered on one day may vary from what you see on a different day.
Our prices are subject to change. Therefore, the price is only valid at the time you get your quote. |
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