Airports Company South Africa, Cape Town International Airport has for the third consecutive year been awarded the first place ranking in the Best Airport by Region: Africa category as part of Airports Council International’s 2012 ASQ Awards. Upington Airport scooped best Airport by region serving fewer than 2 million passengers.
Also, in the Best Airport in Africa category, sister airport Durban scooped second place followed by Cairo, Mauritius and Johannesburg respectively. “We are delighted with this achievement. Winning this award year on year should not be underestimated. Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for the airport’s exceptional achievements in the Airport Service Quality surveys conducted over the past five years,” says Deidre Davids Communications Manager, Airports Company South Africa: Cape Town International Airport.
Since its commencement in 2006, the ASQ Awards have become a world leading airport passenger satisfaction benchmark with over 200 airports participating in over 50 countries. It is interview based and has been scientifically designed to provide a statistically accurate reflection of service levels in an airport. Every month, at all participating airports, departing passengers are interviewed at the gate while the experience is fresh in their minds. All the airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regards to its traffic throughput to ensure comparable results.
In the 2012 surveys, the airport improved its score for the waiting time in the check in queues, for the waiting time at passport control as well as the commendable courteousness and helpfulness of the staff working in both areas. “Delivering an excellent customer experience is an ongoing focus for Cape Town International Airport and its airport community. So this award belongs to all the men and women who every day do their best in delivering a positive airport experience. It feels good to have our efforts acknowledged,” added Davids.
The award ceremony, a platform to acknowledge top performing airports across the world, will take place on 11 June 2013 during the ACI Europe/World Annual Congress and Exhibition in Istanbul, Turkey.
To continue to provide us with your feedback please visit www.airports.co.za and click on contact us under the CTIA section.
For more information please contact:
Contact person: Deidre Davids
Telephone Number: 082 377 4521
Head of Department: Communications and Brand Management
Telephone Number: 071 686 2740