654654 Airports Company South Africa
  LATEST NEWS: Previous news item Next news item  _
Flight information: +27 (0)86 727 7888  
HomeAbout ACSAFinancial informationCorporate Social InvestmentACSA and the environmentNewsContact us  

Latest news

O.R.Tambo International Airport hosts Stakeholder Awards
Wednesday, December 05, 2012 | 00:00  

O.R. Tambo International Airport hosted its annual Feather Awards on Friday, 30 November 2012.


The Feather Awards ceremony is a prestigious event which is hosted to thank all of the Airport’s stakeholders and reward consistent stakeholder service excellence. Through the Awards, O.R. Tambo International also aims to enhance business partnerships with its various service providers.


The selection criterion is two-fold, with the first being subjective, where passengers and customers are interviewed based on their experiences and perceptions. The second perspective is a quantitative review, which is informed by a Quality Management System that Airports Company South Africa (ACSA) implements across all its airports.


The final winner selection process is rigorous and goes through two independent international organisations in Switzerland (ACI) and the UK (TRL), where the research findings are verified, evaluated and analysed.


We are proud to announce the following winners who were recognised at the 2012 Feather Awards:



Top Achiever

Best Airline: International Services

Virgin Atlantic

Best Airline: Regional Services

Airlink (Pty) Ltd

Best Airline: Domestic Low Cost Services


Best Airline: Domestic Full Services

South African Airways

Top Ground Handling Service provider

Menzies (Pty) Ltd

Top Security Award

Reshebile Aviation and Protection Services (Pty) Ltd

Top Advertising Award

Khombisa Media

Top Retail Service provider: Departures

African Origins

Top Retail Service Provider: Arrivals


Top Financial Services: Service Provider


Top F&B Service Provider: Departures


Top F&B Service Provider: Arrivals


Car Hire Service Provider Category A

Avis Rent a Car

Car Hire Service Provider Category B

The Woodford Group

Top Government: Service Provider

The Department of Home Affairs: Immigration


ACSA prides itself in its continuous effort to work closely with all its stakeholders, towards the achievement of service excellence within this world-class Airport.

Categories: Business

News categories
Select one of the categories below to view.
•  Business RSS
•  Passengers RSS
•  Trading RSS
•  Stakeholders RSS
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010
  • 2009
  • 2008
  • 2007
  • 2006
  • 2005
  • 2004
  • 2003
  • 2002
Tag cloud
 airlines   business opportunities   company   customer care   environment   facilities   financial results   flights   LAGs   new developments   operations   passengers   retail   safety   security   social investment   stakeholders   transport