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O.R.Tambo International Airport hosts Stakeholder Awards
Wednesday, December 05, 2012 | 00:00  

O.R. Tambo International Airport hosted its annual Feather Awards on Friday, 30 November 2012.

 

The Feather Awards ceremony is a prestigious event which is hosted to thank all of the Airport’s stakeholders and reward consistent stakeholder service excellence. Through the Awards, O.R. Tambo International also aims to enhance business partnerships with its various service providers.

 

The selection criterion is two-fold, with the first being subjective, where passengers and customers are interviewed based on their experiences and perceptions. The second perspective is a quantitative review, which is informed by a Quality Management System that Airports Company South Africa (ACSA) implements across all its airports.

 

The final winner selection process is rigorous and goes through two independent international organisations in Switzerland (ACI) and the UK (TRL), where the research findings are verified, evaluated and analysed.

 

We are proud to announce the following winners who were recognised at the 2012 Feather Awards:

 

Category

Top Achiever

Best Airline: International Services

Virgin Atlantic

Best Airline: Regional Services

Airlink (Pty) Ltd

Best Airline: Domestic Low Cost Services

Mango

Best Airline: Domestic Full Services

South African Airways

Top Ground Handling Service provider

Menzies (Pty) Ltd

Top Security Award

Reshebile Aviation and Protection Services (Pty) Ltd

Top Advertising Award

Khombisa Media

Top Retail Service provider: Departures

African Origins

Top Retail Service Provider: Arrivals

CNA

Top Financial Services: Service Provider

Absa

Top F&B Service Provider: Departures

Wimpy

Top F&B Service Provider: Arrivals

Kauai

Car Hire Service Provider Category A

Avis Rent a Car

Car Hire Service Provider Category B

The Woodford Group

Top Government: Service Provider

The Department of Home Affairs: Immigration

 

ACSA prides itself in its continuous effort to work closely with all its stakeholders, towards the achievement of service excellence within this world-class Airport.

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