Airports Company South Africa, Cape Town International Airport (ACSA CTIA) is one of five airports for 2012 in the world nominated by the Airports Council International (ACI) to be inducted onto the Director General’s Roll of Excellence. This is for its exceptional achievements in the Airport Service Quality (ASQ) surveys conducted over the past five years. The induction ceremony took place on Wednesday, 12 September 2012, at the ACI-NA Chairman’s Honours Luncheon of the ACI World/North America Annual General Assembly, Conference & Exhibition in Calgary, Canada.
Cape Town International Airport has been ranked in the top five airports (by airport category, size or region) in each of the past five years (2007 - 2011) and is one of only five airports worldwide that will receive this recognition in 2012. “In 2011, 14 airports were inducted onto the Roll of Excellence including our sister airports, O.R. Tambo and King Shaka International Airports,” said Deborah Francis, Acting Communications Manager for Cape Town International Airport. “We are extremely proud of this accolade, which comes closely after the airport won the Airport Council International Global Awards in February, where the airport won Best Airport in Africa as well the SKYTRAX World Airport Awards in April for Best Airport in Africa and the Best Airport in Africa for Staff Service Excellence,” added Francis. The Director General Roll of Excellence was established in 2011 and it provides recognition to airports that consistently deliver excellent customer service. This award is based on the opinion of passengers, received through the Airport Service Quality (ASQ) survey conducted. “This is an outstanding achievement for an airport that has also been transforming during this period of assessment. We recognise and appreciate that this could not have been possible without the excellent work done by all airport staff working at this airport. A heartfelt thank you goes out to each and every one of the hard working men and women for their dedication over the years to ensure that Cape Town International Airport consistently performs at world class levels, “added Francis.
This induction is a remarkable achievement and one that must be emphasised as an opportunity to build upon to ensure that airports within the Airports Company South Africa’s stable continue to move forward in becoming the best in the world. A proud moment indeed for all at Cape Town International Airport and together with all our partners and stakeholders, we look forward to being awarded many more awards,” concluded Francis.