As South Africa enjoys a tourism boom, the Gauteng Tourism Authority, (GTA) and airport company, ACSA, are to sign a memorandum of understanding (MOU) aimed at advancing access to tourism information at the O.R. Tambo International airport. (ORTIA)
ORTIA, soon to be renamed the O.R. Tambo international airport is the hub for international and domestic air-flights to and from South Africa.
The two parties have established a tourism information kiosk at the international arrivals hall at ORTIA to provide accurate and relevant information on interesting and unique places to see and experience, advice on travel and accommodation booking.
South Africa hosts the world’s spectacular event, the Soccer World Cup, in 2010 but already the country has broken through the 2.5 million mark in the first quarter of this year, and recorded over 2.7 million tourist arrivals – a 16 per cent increase compared to the same period last year.
Announcing the results last month, Environmental Affairs and Tourism Minister, Marthinus van Schalkwyk said South Africa had emerged as a star performer in the world tourism arena.
Mr Chris Hlekane, General Manager of ACSA’s O.R. Tambo International airport, said the MOU was a significant step in continued collaborative effort by ACSA and GTA to managing the kiosk and the quality of the information provided.
“This information kiosk will be divided into two distinct halves. The one half will be attended to by personnel from ACSA whose responsibility will be to disseminate airport information. The other half will be attended to by personnel from GTA whose responsibility will be to disseminate tourism information,” Hlekane added.
To achieve this purpose training has been given to both ACSA and GTA staff to enable staff to receive and deal with, alternatively to direct queries from the public to the correct party.
Mr Hlekane concluded that the kiosk would play a vital role given ACSA’s increased focus on customer service delivery. Currently, Learning Resources and the International Marketing Council are busy training customer facing staff from SAPS, Customs, Immigration, Baggage Handling and ACSA on customer service. The IMC is assisting us develop brand champions, particularly in view of the thousands of people expected to visit our country leading up to 2010. Passenger traffic at ORTIA is currently at about 17 million a year and is expected to grow to about 24 million a year by 2010.
Issued by Gauteng Tourism Authority, 1 Central Place, Corner Jeppe and Henry Nxumalo Streets, Newtown, Johannesburg
For more information contact Lungi Morrisson at Gauteng Tourism Authority:
Telephone:+27 11 – 832 2780/639 1600
Cell: +27 (0) 83 604 0716
Airports Company South Africa
O.R. Tambo International Airport
Tel. 011 921 6087 or 082 781 8863